Where possible, we involve service users in the decision-making process that affects the service we provide them. Regular Meetings are held where all service users have the opportunity to make staff aware of their feelings, viewpoints and ideas. Service users are supported to use external advocacy services where they may need or wish for additional external support.
Team meetings for the staff team take place on a monthly basis, as do individual supervision sessions for each team member, giving staff the opportunity to voice their opinions and feedback to the Registered Manager about the service being offered. The Company conducts surveys for both staff, service users, families and professionals.
All service users and those involved in their care are made aware of the service’s complaints policy, and are encouraged to offer feedback through individual reviews and family forums.