"My Name is Katie, I am a Team Leader for Excellence Care and have been working for the company for around 3 years. I began working as a support worker, supporting service users within there every day lives and gaining a real sense of reward seeing clients achieve their goals and successfully recovering.
After around 8 months, I was given the opportunity of becoming a team leader. This was a whole new challenge for me and I received greatly appreciated support from direct mangers so I was able to progress within my role. I continue to support service users on a daily basis alongside the team that I lead.
I support the smooth running of the service alongside a great team of managers, team leaders and also a very supportive staff team. I support families of service users and work with multi-disciplinary teams to ensure that service users are at the heart of the support we offer.
We love to see clients achieve success and progress in their life journey, we offer support in order for clients to feel comfortable, listened too and understood. As a team leader, I promote the development of a person, their individuality and ensure that support needs and wishes are met in a way that is tailored to the clients needs.
I enjoy my job because of the team that I work with, the clients that we support, the challenges we face. Its not always easy but I experience great job satisfaction and I am proud of our clients"